Our Commitment to Responsible Play
9mad serves players across Pakistan — from Karachi and Lahore to Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar — who come to the platform for the excitement of cricket betting, live casino games, slots and more. We take seriously our obligation to make sure that excitement never tips into harm.
Responsible gambling at 9mad means giving every registered adult the information and tools they need to stay in control. It means being transparent about how games work, making sure you understand odds and house edges, and providing practical limits that you can set and adjust from your account dashboard at any time.
We do not promise wins. We do not create artificial urgency. We will not push you to deposit more than you have decided to spend . Every promotion on 9mad comes with clear terms, honest wagering requirements and no pressure tactics designed to push you beyond your own limits.
If you ever feel that gambling is becoming something other than a leisure activity — if you are chasing losses, hiding your gambling from family, or borrowing money to fund your play — please read the warning signs below and use the self-exclusion or limit tools immediately. You do not need to wait until a problem is serious before reaching out.
Healthy Gambling Habits — At a Glance
Visual representation only — not a measurement of your personal habits.
Player Protection Tools
These tools are available to every registered 9mad player. You can activate or adjust them at any time from your account settings. We encourage all players to set at least a deposit limit before their first session.
Deposit Limits
Set a maximum deposit amount per day, week or month in PKR. Once the limit is reached, no further deposits are accepted for that period. Limit increases take 24 hours to activate; decreases take effect immediately to protect you during high-risk moments.
Loss Limits
Define the maximum amount you are comfortable losing over a set period. When your net losses reach your chosen threshold, betting activity is paused until the period resets. This is one of the most effective tools for preventing the chase-loss cycle.
Session Time Reminders
Choose how long you want each gambling session to last. When the timer ends, you receive an on-screen reminder to take a break. You remain in control of whether to continue, but the prompt helps you make a conscious, deliberate decision rather than losing track of time.
Reality Checks
Periodic pop-up notifications during play show you how long you have been active and how your balance has changed. Reality checks are a simple but powerful way to stay aware of your actual session rather than getting absorbed in the moment.
Cool-Off Period
If you need a short break without committing to full self-exclusion, a cool-off period lets you suspend your account for 24 hours, 48 hours, one week or one month. During a cool-off, you cannot log in or deposit. Existing pending withdrawals are not affected.
Self-Exclusion
For a longer-term break, self-exclusion closes your account for a minimum of six months or permanently. Once active, self-exclusion cannot be reversed before the chosen period ends. We strongly encourage this option if gambling is causing you real concern.
Self-Exclusion — What You Need to Know
Self-exclusion is the strongest player protection tool available on 9mad. When you request self-exclusion, your account is closed, all active bonuses are cancelled and you are blocked from creating a new account for the duration of the exclusion period.
Available exclusion periods are: 6 months, 1 year, 3 years or permanent. You can request self-exclusion at any time by contacting our support team. The process is confidential and takes effect within 24 hours of your request being verified.
During the exclusion period, you should also consider registering with any national or operator-level exclusion schemes available in your jurisdiction, which may extend your exclusion across multiple operators.
To request self-exclusion, contact our support team and clearly state the exclusion period you require. Verify your identity and the exclusion will be processed promptly.
How to Activate a Limit or Exclusion
- Log in to your 9mad account using your registered credentials.
- Navigate to Account Settings and select the Responsible Gambling section.
- Choose the tool you wish to activate — Deposit Limit, Loss Limit, Session Reminder, Cool-Off or Self-Exclusion.
- Enter your chosen parameters (amount in PKR, time period) and confirm.
- Decreases and restrictions take effect immediately. Increases require a mandatory 24-hour cooling period before activation.
- If you cannot access your account or need urgent assistance, contact support directly — self-exclusion can be applied without account access.
Reach our team at [email protected] — plain text, not a clickable link. Quote "Responsible Gambling Request" in your message subject.
Understanding Your Limit Options
The table below summarises each limit type, how it works and how quickly changes take effect. All monetary values are in PKR unless otherwise noted.
| Limit Type | How It Works | Decrease Takes Effect | Increase Takes Effect |
|---|---|---|---|
| Deposit — Daily | Caps total PKR deposited within any 24-hour rolling window. | Immediately | After 24 hours |
| Deposit — Weekly | Caps total PKR deposited within any 7-day rolling period. | Immediately | After 24 hours |
| Deposit — Monthly | Caps total PKR deposited within a calendar month. | Immediately | After 24 hours |
| Loss — Daily | Pauses betting when net losses reach the set PKR threshold in 24 hours. | Immediately | After 24 hours |
| Loss — Weekly | Pauses betting when net losses reach the set PKR threshold in 7 days. | Immediately | After 24 hours |
| Session Time | Triggers a break reminder after your chosen session duration. | Immediately | Immediately |
| Cool-Off | Temporarily suspends account access for 24 hours to 1 month. | Immediately | Not applicable — wait for period to expire |
| Self-Exclusion | Closes account for 6 months, 1 year, 3 years or permanently. | Within 24 hours of verification | Cannot be reversed before period ends |
Warning Signs of Problem Gambling
Recognising these signs early — in yourself or someone close to you — is the most important step towards getting the situation back under control.
Chasing Losses
Placing larger or more frequent bets to try to recover money already lost. This is one of the clearest early signals that gambling has moved beyond entertainment.
Hiding Gambling Activity
Concealing deposits, losses or session duration from family members or close friends. Secrecy usually indicates awareness that the behaviour has become excessive.
Borrowing to Gamble
Using borrowed money — whether from family, friends, or credit — to fund gambling sessions. Gambling should only ever be funded from discretionary income you can afford to lose.
Emotional Dependency
Gambling primarily to escape stress, anxiety, loneliness or negative emotions rather than for recreation. When gambling becomes a coping mechanism, it requires immediate attention.
Neglecting Responsibilities
Missing work, family commitments or social obligations due to gambling — or spending time that was intended for other activities on gaming sessions instead.
Restlessness Without Gambling
Feeling anxious, irritable or preoccupied when not gambling, or spending significant time thinking about the next session. This pattern mirrors the signs of behavioural dependency.
Quick Self-Assessment
This is not a clinical diagnostic tool. It is a private, informal check for your own reflection. If you answer "yes" to two or more of these questions, we strongly encourage you to use the protection tools above or speak to a qualified support organisation.
Have you ever gambled with money originally set aside for essential expenses such as rent, groceries or bills?
Have you tried to cut down on gambling but found it difficult or impossible to stick to your own limits?
Do you feel a strong urge to continue gambling after a losing session specifically to win back what you lost?
Has gambling caused arguments, tension or concern with family members, a partner or close friends in the past 12 months?
Have you borrowed money or sold personal possessions to fund gambling at any point?
Do you find yourself thinking about gambling frequently — planning sessions, reliving past bets or calculating future wins — even when doing other things?
Adults Only — Age Verification
9mad is strictly an adults-only platform. Registration is open only to individuals aged 18 or older, or the higher minimum age required by the applicable operator or license jurisdiction. Age verification is carried out as part of the KYC process before any withdrawal is processed.
We ask all adult users to take reasonable steps to ensure that minors in their household cannot access their 9mad account. This includes keeping login credentials confidential, logging out after each session on shared devices, and activating device-level parental controls where applicable.
If you suspect that a minor has accessed or registered on 9mad, please contact our support team immediately. We will investigate and close any account found to belong to a person below the minimum permitted age, and all associated funds will be dealt with in accordance with our Terms & Conditions.
Play on Your Own Terms
Set your limits before your first session, check in with your own habits regularly, and remember that gambling on 9mad is always meant to be entertainment. If you need support or want to review your account settings, we are here.
🔞 Adults 18+ only, or the higher minimum required by the operator/license jurisdiction. Local laws may restrict gambling. No win guarantees are made or implied.