Frequently Asked Questions

Click the registration link on the 9mad homepage and fill in the required details — your name, date of birth, email address and a secure password. You must confirm that you are at least 18 years old and agree to the Terms & Conditions before submitting. Account registration is free and takes only a few minutes. Once registered, you can log in immediately, though KYC verification is required before processing any withdrawals.

You must be at least 18 years of age to register and use 9mad, or the higher minimum age required by the applicable operator or license jurisdiction. Age verification is conducted as part of the KYC process. Any account found to belong to a person below the minimum permitted age will be closed immediately and funds dealt with in accordance with our Terms & Conditions. This is a strict adults-only platform.

9mad requires identity verification before any withdrawal is processed. Accepted documents include a valid CNIC (Computerised National Identity Card), passport or other government-issued photo ID. You may also be asked to provide proof of address and, depending on your payment method, proof of ownership of your payment account. Uploading clear, high-resolution copies speeds up the review process significantly.

No. Each player is permitted one account only. Duplicate accounts are a violation of our Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any balances held within them. If you have forgotten your login credentials, use the password reset option on the login page rather than creating a new account.

On the login page, click "Forgot Password?" and enter the email address associated with your account. You will receive a password reset link within a few minutes. If the email does not appear in your inbox, check your spam or junk folder. For further assistance, contact our support team directly at [email protected] — note that this address is for reference and is not a clickable link.

Log in to your 9mad account and navigate to Account Settings. You can update your contact email, phone number and communication preferences from there. Changes to core identity details — such as your full name or date of birth — require a support request and supporting documentation, as these are verified fields tied to your KYC record.

9mad operates primarily in Pakistani Rupees (PKR / Rs). All deposit amounts, balances, bonus figures and withdrawal requests are displayed in PKR within the cashier. This makes it straightforward for players from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar to manage their funds without needing to convert currencies manually.

Available payment methods are displayed in the cashier section of your account and may vary over time. Familiar Pakistani payment references — such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are noted as context only. None of these institutions endorses, supports or is affiliated with 9mad or any gambling activity. Always verify cashier availability before making a deposit, as supported options can change.

Minimum deposit amounts vary by payment method and are clearly displayed in the 9mad cashier before you confirm a transaction. As a general reference, minimum deposits typically start from PKR 200–500 depending on the selected method. Always check the cashier for the exact figure applicable to your chosen payment option at the time of deposit.

Withdrawal processing times depend on the payment method selected and whether your KYC verification is complete. Once your account is fully verified, most withdrawal requests are reviewed within 24–72 hours. Pending KYC documents will delay the process. Once approved on the 9mad side, the transfer speed to your account depends on your payment provider's own processing times.

Common reasons for withdrawal delays include: incomplete KYC verification, an active bonus with pending wagering requirements, a mismatch between your account name and payment method name, or a security review triggered by unusual account activity. If your withdrawal remains pending beyond the stated timeframe, contact support at [email protected] with your transaction reference number.

9mad covers a wide range of sports with a strong focus on markets popular in Pakistan. These include Pakistan cricket, PSL/T20 tournaments, ICC events (World Cup, Champions Trophy), international football, UFC/MMA and more. In-play betting is available on selected matches, allowing you to place bets while a match is in progress and odds update in real time.

Odds on 9mad are displayed in decimal format by default, though other formats may be available in your account settings. A decimal odd of 2.50 on PKR 1,000 means a potential return of PKR 2,500 (including your stake) if your selection wins. Cricket markets on 9mad typically include match winner, series winner, top batter, top bowler, and over/under run totals — with coverage expanding during major ICC events and PSL seasons.

All casino games on 9mad — including slots, live dealer tables and crash games — use certified Random Number Generator (RNG) technology or live dealer mechanics provided by regulated game suppliers. This means each outcome is independently random and is not influenced by the results of previous rounds. Past results in any game session never affect future outcomes. Return-to-Player (RTP) information is available within each game's help section.

Yes. The 9mad platform is fully optimised for mobile browsers on both Android and iOS devices. Live casino tables — including live roulette, live blackjack and live baccarat with real dealers — are accessible directly through your mobile browser without downloading a separate app. A stable internet connection is recommended for the best live streaming quality during peak match or game hours.

If a cricket match or other sporting event is abandoned or significantly postponed, 9mad's settlement rules — as outlined in the Terms & Conditions — determine the outcome. In most cases, bets on abandoned matches are voided and stakes returned to your account balance. Specific rules can vary by market type and sport, so reviewing the relevant section of the Terms before placing significant bets is strongly recommended.

9mad offers a welcome bonus for new players on their first qualifying deposit. The exact bonus amount and any free spins included are published on the promotions page of your account at the time of registration. Bonus figures quoted on this site are illustrative — always read the full promotion terms before opting in. No win guarantees are made or implied in connection with any bonus offer.

A wagering requirement specifies how many times you must bet a bonus amount (or your deposit-plus-bonus total) before the funds become withdrawable. For example, a 30x wagering requirement on a PKR 5,000 bonus means you need to place PKR 150,000 in qualifying bets before withdrawing bonus-derived winnings. Each promotion on 9mad publishes its wagering requirement clearly so you can evaluate the offer before opting in.

No. Different game types typically contribute at different rates toward clearing a wagering requirement. Slots commonly contribute 100%, while live casino games, sports bets and certain other titles may contribute at a lower rate or not at all. The exact contribution rates are specified in each promotion's individual terms and conditions. Always check the game contribution table before playing with an active bonus.

If you accept a bonus and request a withdrawal before meeting the wagering requirement, the bonus and any bonus-derived winnings will typically be forfeited and only your remaining real-money deposit balance will be eligible for withdrawal. Some promotions may have specific rules about this. The safest approach is to read the individual bonus terms before opting in or to decline the bonus if you prefer unrestricted withdrawal access.

You can choose not to opt in to any promotion — bonuses on 9mad are never applied to your account without your prior consent. If you have already accepted a bonus and wish to remove it before meeting the wagering requirement, contact our support team. Be aware that forfeiting an active bonus also means forfeiting any bonus funds and associated winnings accumulated so far in that promotional period.

9mad uses industry-standard SSL/TLS encryption to protect data transmitted between your device and our servers. Account access is protected by password authentication, and we strongly encourage players to use a unique, complex password not shared with other services. KYC verification adds an additional layer of protection by ensuring that only the verified account holder can process withdrawals.

9mad provides a full suite of player protection tools including: deposit limits (daily, weekly, monthly), loss limits, session time reminders, reality checks, cool-off periods (24 hours to one month) and self-exclusion (six months to permanent). All tools are accessible from your account's Responsible Gambling settings. Limit decreases take effect immediately; limit increases require a 24-hour cooling period. Visit the Responsible Gambling page for full details.

To request self-exclusion, go to Account Settings > Responsible Gambling and select the Self-Exclusion option, or contact our support team directly at [email protected] quoting "Self-Exclusion Request" in your message. Available periods are 6 months, 1 year, 3 years or permanent. Once active, self-exclusion cannot be lifted early under any circumstances. Your account will be closed and active bonuses cancelled.

Gambling is restricted in Pakistan under the Prevention of Gambling Act, 1977. This FAQ does not constitute legal advice. 9mad does not claim to be licensed, endorsed or approved by any Pakistani government authority, the PTA, the State Bank of Pakistan, or any provincial body. Users are solely responsible for understanding and complying with all applicable local laws before registering or playing on the platform.

We ask all adult users to take active steps to prevent minors from accessing their accounts. This includes keeping login credentials private, logging out after every session on shared devices, and enabling device-level parental controls. If you believe a minor has accessed your account or registered on 9mad, contact our support team immediately. 9mad is strictly an adults-only (18+) platform and will close any account found to belong to an underage user.

You can reach the 9mad support team by email at [email protected] — please note this is displayed as plain text and is not a clickable link. When contacting support, include your registered account username and a clear description of your issue or request. For responsible gambling requests such as self-exclusion or limit changes, include the phrase "Responsible Gambling Request" in your message subject to ensure priority handling.